Terms of Service

You must be at least 13 years old, or the minimum age required by Instagram's terms in your country (whichever is higher), to use the Service.

If you are not yet an adult under the laws where you live, you may use the Service only with permission from a parent or legal guardian, and only where permitted by applicable child-privacy and consent rules.

By using the Service, you represent that you meet these requirements and that information you provide is accurate.

FollowGone lets you upload data from an official Instagram data export that you obtain from Instagram, and generates insights and reports based on that upload (for example, follower and following relationships over time, depending on product features).

We do not:

• Collect your Instagram password or other Instagram login;
• Scrape, automate, or log into Instagram on your behalf to obtain data; or
• Guarantee uninterrupted access, real-time accuracy, or compatibility if Instagram changes exports, formats, or policies.

Disclaimer: FollowGone is not affiliated with, endorsed by, or sponsored by Instagram or Meta Platforms, Inc. Instagram and related marks are trademarks of their respective owners.

Subject to your ongoing compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Service for your personal, non-commercial use. All rights not expressly granted are reserved.

You may not reverse engineer, decompile, copy, or alter the Service except where applicable law expressly permits those actions despite this limitation.

Paid access (such as monthly subscription or lifetime access) is offered at the prices and features shown in the Service at checkout or on our billing pages. Payments are processed by Stripe, subject to Stripe's terms and privacy policy.

Free trial. New accounts may receive a limited-time trial of paid features. Trial length is measured as consecutive full 24-hour periods from the time your account is created, as implemented in the Service. When the trial ends, paid access ends unless you purchase a plan.

Trials and promotional access are limited per person and account. Creating multiple accounts to obtain additional trials may result in suspension or termination.

Auto-renewal. Recurring subscriptions renew automatically at the then-current price unless you cancel before the renewal date. You are responsible for cancelling in time to avoid unwanted charges.

Managing or cancelling. For subscriptions purchased through our website, you can manage or cancel from the billing area of your account, including through the Stripe billing portal where we make it available. Emailing support does not by itself cancel a subscription or stop renewal; you must complete cancellation through the billing tools or Stripe as offered in the Service.

If a charge is already processing when you cancel, your payment provider may still complete that charge. Cancel in a timely manner before the end of a trial or billing period if you do not wish to renew.

Lifetime access. Where we offer a one-time “lifetime” purchase, it means access for the commercial life of the Service as offered to you, not literally for all time if we discontinue the Service for reasons outside our control (see Section 10).

Unless a longer or stricter right applies under mandatory consumer law where you live, fees are generally non-refundable once the applicable access period has started or after a digital service has been supplied, as described at purchase.

Nothing in these Terms limits statutory rights that cannot be waived by contract, including applicable cooling-off or withdrawal rights for consumers (for example, where EU or national rules apply to digital content or services).

If we terminate your access without cause as described in these Terms, we will refund any prepaid unused fees for the terminated period where required by law or where we agree in writing.

Materials on the Service are owned by or licensed to FollowGone and protected by copyright and other laws. The grant in Section 3 does not transfer ownership to you.

If you believe content on the Service infringes your copyright, send a notice to [email protected] with enough detail for us to locate the material and evaluate your claim (including identification of the work, the allegedly infringing material, your contact details, and a statement of good faith). We may remove or disable access to material where appropriate.

The Service depends on Instagram continuing to offer data exports and on the export format remaining usable. If Instagram discontinues exports, blocks access, or changes its terms or data format in a way that makes the Service impractical, we may modify or discontinue features or the Service.

In those circumstances we are not obligated to issue refunds for prepaid subscription time or lifetime access, except where mandatory law requires otherwise. We will use reasonable efforts to adapt to export format changes where feasible.

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, FollowGone disclaims all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow certain disclaimers; in those cases, disclaimers apply only to the maximum extent permitted.

To the fullest extent permitted by law, FollowGone and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business opportunities, arising from your use of the Service, even if we have been advised of the possibility of such damages.

Except where liability cannot be limited under applicable law (for example, in cases of fraud, gross negligence, or personal injury where such limits are void), our aggregate liability for all claims arising out of the Service in any twelve-month period is limited to the greater of (a) the total amount you paid to FollowGone for the Service in the twelve months before the event giving rise to the claim, or (b) fifty euros (EUR 50).

Materials and insights generated from your uploads are provided for general information. We do not warrant that results are complete, error-free, or fit for any particular decision.

We may suspend or terminate your access if you materially breach these Terms or misuse the Service. Where reasonable, we will try to provide notice; we may act immediately for fraud, illegal activity, security risks, or threats to the integrity of the Service.

You may stop using the Service at any time. Where the product allows, you may delete your account from account settings or by contacting support for assistance with deletion.

Upon termination for your breach, we are not obligated to refund prepaid fees. Where we terminate without cause, refunds of prepaid unused fees apply as stated in Section 5.

If a dispute arises, please contact us first at [email protected] so we can try to resolve it informally.

These Terms are governed by the laws of Portugal, without regard to conflict-of-law rules that would require another jurisdiction's laws to apply. Nothing in these Terms limits consumer rights that cannot be waived under the law of your habitual residence.

Subject to mandatory consumer protections where you live, you agree that the courts of Portugal have exclusive jurisdiction over disputes arising from these Terms or the Service, except where the law of your country requires a different venue for consumers.

We may update the Service or these Terms from time to time. We will post the updated Terms on this page with a new “Last updated” date.

If we make material changes, we will provide reasonable advance notice where practicable (for example by email or an in-product notice). If you do not agree to material changes, you should stop using the Service and cancel any paid plan before the effective date. Continued use after the effective date may constitute acceptance of the updated Terms.

Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in effect.

Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

Entire agreement. These Terms, together with the Privacy Policy and policies referenced here, are the entire agreement between you and FollowGone regarding the Service.

Contact. Questions about these Terms: